Review a resident risk signal

Before you start

• Care Lead role or higher
• At least one open resident signal

Steps

1. 1

   Open the resident from Morning Row

   The Morning Row card links straight to the resident's Risk view with the relevant signal expanded.

2. 2

   Read the source trail

   The trail lists every signal, assessment, and import event that influenced the current risk level. Read this before deciding — it's the model's evidence.

3. 3

   Check confidence and review status

   Low confidence means the model is leaning on thin signals. That's a cue to gather more information before escalating, not to ignore the card.

4. 4

   Choose accept, dismiss, or escalate

   Accept logs the recommendation. Dismiss closes it (with a reason). Escalate creates a follow-up task on the resident and notifies high-risk subscribers.

Common pitfalls

• • Dismissing without a reason is allowed but discouraged — the survey trail will show empty rationale.
• • Escalation does not page on-call by itself; configure that in notification thresholds.