Family Loop
Updates families actually want to read.
Family Loop drafts a plain-language update from the day's care notes. A nurse edits it, a care lead approves it, and only then is it sent. Nothing sensitive moves without a human in the loop.
Approval lane · today's update
Drafted
Assembled from today's care notes
Nurse review
Edited by charge nurse
Approved
Signed off by care lead
Sent
Delivered to family
Logged
Saved to resident's trail
AI-assisted draft. Human-approved send.
AcuityRow proposes the words. The care team owns the message. No clinical update is delivered automatically.
Drafted by AcuityRow
Plain-language summary assembled from notes
Edited by charge nurse
1 line adjusted for tone
Approved by care lead
Signed off earlier this shift
Sent to daughter
Email · receipt logged
Family update · Receipt
Earlier this shift"Mom had a good morning and joined the music hour. PT helped with standing transfers and she rested comfortably after lunch."
Source · 3 care notes · 1 vitals reading · reviewed by charge nurse
Policy controls you actually use.
Family Loop respects the rules your team already operates under.
Facility language
Each facility sets the tone — warm, formal, bilingual — and AcuityRow drafts in it.
Sensitive detail rules
Diagnoses, medication changes, and incident specifics are held back from drafts by default.
Reviewer role
Only the role you choose — RN, care lead, administrator — can approve a send.
Per-resident preferences
Family contacts, cadence, and channel respect each resident's record.
Customer proof
Heritage Senior Living Management
Privately owned senior living operator · 14 locations · Northeast US, multi-state · 247-bed capability · 85 active users
- Surface
- Family Loop
- Use case
- Daily family-note drafts routed to staff for manual review before sending
- Result
- 74% acceptance, 12% deferred for clinical review, 14% user edit rate (Q1 2026)
Source: HSLM operational logs and AcuityRow-Logs-2026-01-V2.4.1. Implementation March 10, 2025 to present. Family-note drafts require manual review before use.
Logged updates
Every approved update keeps its source.
When a family member asks "where did this come from?", the answer is one tap away — for the team, not the family.
- Nov 18Daughter of 204K. Mendez, RN
- Nov 17Son of 118K. Mendez, RN
- Nov 17Family of 312A. Patel, Care Lead
- Nov 16Daughter of 204A. Patel, Care Lead
A daughter, two states away, stops worrying about the silence.
She used to call the desk to find out if her mom ate. Now she gets a short, warm note in the morning — written by the team, approved by a nurse, with no mystery about where it came from. A common operating scenario.